Customer Service Representative in Hotel Job in Dubai, UAE
- Industry: Hotels/Restaurant
- Job Location: Dubai
Description:
Job Position: Customer Service Representative
Job Description:
We are seeking a dedicated and personable Customer Service Representative to join our team at a hotel in Dubai. The ideal candidate will be responsible for ensuring guests have an exceptional experience from the moment they arrive until they depart.
Responsibilities: Customer Service Representative in Hotel Job in Dubai, UAE
- Greet guests warmly and assist with check-in and check-out procedures.
- Answer phone calls and respond to guest inquiries and requests promptly and courteously.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest complaints and resolve issues effectively and efficiently.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Assist guests with reservations, cancellations, and modifications.
- Process payments and maintain accurate billing records.
- Maintain a clean and organized front desk and lobby area.
- Promote hotel services, amenities, and special offers to guests.
- Assist with administrative tasks, such as data entry and record-keeping.
Requirements: Customer Service Representative in Hotel Job in Dubai, UAE
- Previous experience in customer service, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using hotel management software and MS Office Suite.
- Ability to work independently and as part of a team.
- Fluent in English; additional language skills are an advantage.
- High school diploma or equivalent; additional hospitality training or certification is a plus.
Benefits: Customer Service Representative in Hotel Job in Dubai, UAE
- Competitive salary.
- Opportunities for professional development and career growth.
- Positive and supportive work environment.
- Health insurance and other benefits.
- Employee discounts on hotel services and amenities.
- If you have a passion for hospitality and enjoy creating memorable experiences for guests, we would love to hear from you.
To Apply:
Please send your resume to careersuaejob1@gmail.com or contact us via WhatsApp at +971568073852 to apply.
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