Supervisor Job in Dubai, UAE
Industry: Hotels/Restaurant
Description:
Supervisor Job Responsibilities:
Staff Management:
- Supervise and coordinate the activities of hotel staff, including housekeeping, front desk, food and beverage, and maintenance.
- Train, mentor, and motivate employees to perform their duties effectively.
- Conduct performance evaluations and provide feedback to staff.
Customer Service:
- Ensure exceptional guest service and address any guest complaints or concerns promptly and professionally.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Maintain a visible presence in the hotel to interact with guests and staff.
Operational Oversight:
- Oversee daily operations and ensure that all hotel services are running smoothly and efficiently.
- Coordinate with different departments to ensure seamless service delivery.
- Monitor and maintain cleanliness, safety, and overall appearance of the hotel.
Administrative Duties:
- Prepare and manage staff schedules to ensure adequate coverage.
- Maintain records of staff attendance, performance, and other administrative documents.
- Assist in budgeting and financial planning for departmental expenses.
Inventory and Supplies Management:
- Monitor inventory levels of supplies and equipment and ensure timely replenishment.
- Coordinate with suppliers and vendors for procurement of necessary items.
Compliance and Safety:
- Ensure compliance with hotel policies, health and safety regulations, and industry standards.
- Conduct regular inspections to identify and address any safety hazards or maintenance issues.
- Implement and enforce security measures to protect guests and property.
Event Coordination:
- Assist in planning and coordinating events, conferences, and banquets.
- Ensure that event setups are completed accurately and on time.
Supervisor Qualifications:
Education:
- High school diploma or equivalent.
- Degree or diploma in hospitality management or a related field is advantageous.
Experience:
- Previous experience in a supervisory role within the hospitality industry is preferred.
- Experience in different hotel departments (e.g., front desk, housekeeping, food and beverage) is beneficial.
Skills:
- Excellent leadership and team management skills.
- Strong communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Ability to multitask and work under pressure.
- Proficiency in Microsoft Office Suite and hotel management software.
Personal Attributes:
- Professional appearance and demeanor.
- High level of integrity and reliability.
- Strong customer service orientation.
- Attention to detail and organizational skills.
Language:
- Proficiency in English is essential.
- Knowledge of Arabic or other languages is an advantage.
Additional Considerations:
Work Environment:
- Typically based in a hotel with varying shifts, including evenings, weekends, and holidays.
- May require standing and walking for extended periods and occasional lifting of items.
- Cultural Awareness:
- Understanding of the cultural and social norms in the UAE.
- Ability to interact professionally with a diverse group of guests, staff, and stakeholders.
Contact Info:
- Mobile : 0565832243
- Email : hr.nadia2728@gmail.com
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