Hotel Receptionist Job in Dubai, UAE

• Industry: Hotels/Restaurant

Job Description:

We are seeking a friendly and professional Hotel Receptionist to join our team in Dubai. The ideal candidate will be the face of our hotel, providing exceptional service to our guests and ensuring a smooth check-in and check-out process.

Responsibilities:

• Greet and welcome guests upon their arrival.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to guests’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Requirements:

• Previous experience as a Hotel Receptionist or in a similar role is preferred.
• Experience with hotel management software (e.g. Opera, Fidelio) is a plus.
• Excellent communication and organizational skills.
• Customer service attitude.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma; additional certification in Hotel Management is a plus.
• Professional appearance and demeanor.

Benefits:

• Competitive salary.
• Training and development opportunities.
• Positive and inclusive work environment.
• Health insurance and other benefits.
• Opportunities for career advancement.
• If you are dedicated to providing outstanding guest service and creating a welcoming environment, we would love to hear from you. 

To Apply:

Please send your resume to careersuaejob1@gmail.com or contact us via WhatsApp at +971523250064 to apply.

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